Terms & Conditions

Last updated: 23/09/2026

1. About these terms

1.1 These terms and conditions (the “Terms”) govern your booking of accommodation and related services with “The Pop-Up Camp”, a trading name of The Pop-Up Hotel Ltd, company registration no. 06794975. (“we”, “us”, “our”). Please read them carefully. By making a booking you confirm that you accept these Terms and that you have authority to accept them on behalf of everyone in your party including all end users of the product.

1.2 You can contact us by email at enquiries@thepopupcamp.co.uk.

1.3 In these Terms: “you” means the person making the booking and each member of the party; “Booking” means the accommodation and any services you have reserved; “Booking Dates” means the date(s) of your stay; and “Price” has the meaning in clause 4. “Required Consents” means all planning permissions, certificates or confirmations of lawful use, premises licences, temporary event notices and any other licences, consents, permits or authorisations required for us to operate the site at which your Accommodation is located.

2. The accommodation we provide

2.1 “Accommodation” means the accommodation you have booked, which is temporary accommodation we provide, such as tents, lodges, motorhomes, trailers, cabins or similar structures, together with their facilities. Your Accommodation also includes any facilities, services or experiences described as included in your Booking.

2.2 We will tell you at the time of booking which type of Accommodation you are booking. Where your Accommodation is a third-party property, clause 10 also applies.

2.3 Photographs, descriptions and floor plans are indicative. Accommodation and its facilities may vary, and we may make reasonable changes provided they do not materially reduce the quality of your stay.

3. Booking and booking process

3.1 When you make a booking you are offering to rent the Accommodation for your Booking Dates. You can book through our online booking facility or by email.

3.2 A binding agreement between you and us arises only when we confirm your booking in writing and accept your deposit. Until then we may decline or be unable to fulfil a request (for example if the Accommodation is no longer available).

3.3 You are responsible for ensuring the details you give us are correct and for telling us promptly of any change to your contact details or party.

3.4 All bookings are accepted subject to us obtaining and maintaining the Required Consents. We will use reasonable endeavours to obtain them, but you acknowledge that some or all of the Required Consents may not be in place at the time your booking is confirmed.

3.5 If any Required Consent is refused, withdrawn, or granted subject to conditions which in our reasonable opinion make operation of the site unviable, we may cancel your booking under clause 8.2 and will refund in full all sums you have paid to us. No administration fee under clause 13 will be deducted. Subject to clause 15.1, that refund is your sole remedy, and we will not be liable for any other costs you have incurred, including event tickets, travel, or other accommodation. This is why insurance under clause 12 is a condition of booking.

4. Price

4.1 The Price for your Accommodation is as set out on our website for your chosen Accommodation and Booking Dates, or as otherwise set out in writing from us to you. All prices are in GBP Sterling and, unless stated otherwise, include applicable taxes.

4.2 Where a local tourist or accommodation tax, city tax or similar charge applies (including for third-party properties abroad), we will tell you whether it is included in the Price or payable separately.

5. Payment

5.1 A deposit is payable at the time of booking to secure your Accommodation. The deposit and the schedule for paying the balance are set out below. The final date for payment of the full balance is your “Final Payment Date”.

5.2 The current payment schedule is:

Knebworth – During Oasis Concerts

5.3 If any payment is not made by the applicable date, we may treat your booking as cancelled by you under clause 6 and make the Accommodation available for sale again, and clause 6.2 (retained sums) will apply.

6. Cancellation by you

6.1 You may cancel your booking at any time up to the Final Payment Date by notifying us in writing.

6.2 Because we commit resources and reserve Accommodation well in advance, deposits and staged payments are non-refundable except as expressly stated. If you cancel on or before the Final Payment Date, we will refund 50% of the deposit you have paid and retain the balance of sums paid as a genuine pre-estimate of our losses. Cancellation after the Final Payment Date is not permitted and the full Price remains payable.

6.3 If you wish to change your booking rather than cancel it, clause 7 applies. We recommend you hold travel and cancellation insurance to protect you against the cost of cancelling (see clause 12).

7. Changes to your booking

7.1 You may ask to change your booking, for example your Booking Dates, Accommodation type or the number of guests (up to the maximum permitted). Changes are subject to availability and to any difference in Price, and may be treated as a cancellation and rebooking where the change is substantial.

7.2 An administration fee may apply to changes and to cancellations, as set out in clause 13.

8. Cancellation or changes by us

8.1 We reserve the right to cancel your booking if there is insufficient overall demand for the Accommodation. If we do so, we will refund in full all sums you have paid to us.

8.2 We may also cancel your booking in the circumstances described in clause 3.5 (Required Consents). If we do so, we will refund in full all sums you have paid to us.

8.3 If for reasons within our control we need to change your Accommodation, we will offer you accommodation of an equivalent or higher standard where possible, or (if we cannot) a refund of sums paid for the affected Accommodation.

8.4 Clauses 9 (events outside our control) and 10 (third-party property) set out what happens where the cause is outside our control or a property owner withdraws.

8.5 We may make reasonable changes to the site layout, the location of pitches or Accommodation, site capacity, facilities, licensed and operating hours, arrival and departure times, and site rules, where required in order to obtain or comply with a Required Consent, to comply with a condition imposed by a licensing, planning, fire, police, environmental health or other statutory authority, or to act on the advice of the emergency services. Where such a change would materially reduce the quality of your stay, we will tell you and you may cancel for a full refund of sums paid. Where the site cannot lawfully operate at the location advertised, we may relocate it to an alternative location of a similar standard in the same general area, and will notify you as soon as reasonably practicable; if the alternative location is not reasonably acceptable to you, you may cancel for a full refund.

9. Events outside our control and cancellation of the underlying event

9.1 We are not responsible for any failure or delay in performing our obligations caused by an event outside our reasonable control, including (without limitation) severe weather, fire or flood, strikes or labour disputes, epidemic or pandemic, government restrictions, the act, decision, direction, delay or intervention of any licensing, planning, regulatory or enforcement authority or of the emergency services, acts of terrorism, or the closure, cancellation, postponement or restriction of any third-party event (such as a concert) to which your booking relates.

9.2 Your Accommodation is a separate service from the event it is associated with. The cancellation, postponement or alteration of any such event (or attending it behind closed doors or with reduced capacity) does not automatically cancel your booking or entitle you to a refund of your Accommodation, because we can still provide the Accommodation.

9.3 Where such an event occurs, we will offer credit equal to the value of your payment to date at any other of our locations subject to availability. We strongly recommend you hold travel and cancellation insurance covering event cancellation (see clause 12).

9.4 Knebworth Estate Entrance & Access Points: Walking distances provided in relation to the Knebworth Estate are calculated based on public access gates open at past events. The availability and operation of specific access gates are controlled by third parties and the venue estate, and we cannot guarantee that any particular gate will remain open to the public. We are not responsible or liable for changes to gate operations or venue access routes. Additional access points to the estate are located within a ten-minute walk.

10. Third-party accommodation and owner withdrawal

10.1 Some Accommodation we offer is owned by third parties and made available to you by us under arrangements we hold with those owners. We contract with you as principal for the provision of that Accommodation.

10.2 If, before your stay, a property owner withdraws the property or it otherwise becomes unavailable for reasons outside our reasonable control, we will as soon as reasonably practicable either: (a) offer you comparable alternative accommodation for the same Booking Dates, meeting any increase in cost ourselves and refunding you any decrease; or (b) if we cannot offer alternative accommodation that is reasonably acceptable to you, refund in full all sums you have paid to us for that Accommodation or, at your choice, provide a credit of equivalent value.

10.3 Where we provide a refund, credit or replacement under clause 10.2, that is your sole remedy in respect of the withdrawal. Subject to clause 15 (which preserves the liabilities we cannot exclude), we are not liable for any related costs you incur, such as travel, flights, event tickets or other bookings. This is why we require you to hold suitable insurance under clause 12.

11. Your responsibilities and conduct

11.1 You agree to use the Accommodation and our facilities responsibly, to behave in a civilised and respectful manner, and to comply with any site rules, the reasonable instructions of our staff, and (for third-party properties) any house rules and residential community rules that apply.

11.2 Aggressive, abusive, illegal or anti-social behaviour will not be tolerated. You are responsible for the conduct of everyone in your party and for any guests or visitors you bring.

11.3 You and each member of your party must wear or carry, and produce on request, any wristband, pass, lanyard, or other accreditation we issue in order to enter our site or to access specific areas. Accreditation is non-transferable. We may refuse or withdraw access to our site, or to any area, to anyone who cannot produce valid accreditation.

11.4 You and your party must familiarise yourselves with, and comply with, all health and safety, emergency, and evacuation procedures in place at our site, and must follow the instructions of our staff and the emergency services in the event of any emergency or evacuation.

11.5 Where alcohol is sold or supplied on our site, it is supplied under a premises licence or temporary event notice. We operate a Challenge 25 policy and you must produce acceptable photographic identification on request. We may refuse the sale or supply of alcohol, refuse admission, or require any person to leave the site where we reasonably consider it necessary to comply with the conditions of any Required Consent, to promote the licensing objectives, or to protect the safety of guests, staff, residents or neighbours. No refund is due where we do so. You must also comply with any noise, vehicle movement, access or curfew restrictions notified to you.

12. Insurance

12.1 It is a condition of booking that you hold adequate travel and cancellation insurance for your party covering, as a minimum, cancellation, curtailment, personal belongings, medical expenses and travel disruption, appropriate to your Booking Dates and destination.

12.2 We maintain public liability insurance in respect of our own sites and staff. We are not responsible for arranging insurance for you.

13. Administration fees

13.1 This clause applies wherever you ask us to cancel or amend a confirmed booking and we agree to refund all or part of the sums you have paid. It does not apply where we cancel or materially change your booking, where the refund arises from our breach of these terms, or where you have a statutory right to a refund.

13.2 Where a refund is made under this clause, we will deduct:
(a) an administration charge of £50 per booking; and
(b) the transaction fee charged to us on your original booking payment by our payment service provider, which that provider does not return to us when a refund is made.

13.3 The transaction fee at clause 13.2(b) is set by our payment service provider, not by us. It is fixed at the time your booking payment is taken and is typically between 0% and 3.5% of the amount paid, depending on the payment method you use. We will tell you the exact amount deducted, and will provide evidence of the fee charged if you ask for it.

13.4 We deduct only the fee actually charged to us and not returned to us. We do not apply any margin to it.

13.5 The administration charge at clause 13.2(a) reflects our costs in administering your booking and its cancellation and in returning the accommodation to sale.

13.6 Nothing in this clause affects your statutory rights.

14. Reservations, Food & Allergies

14.1 Restaurant, and other services requiring pre-purchased appointments may be booked separately and are subject to availability. Cancellations or no-shows may be charged in full.

14.2 It is your responsibility to inform us of any food allergies, intolerances, dietary requirements or medical conditions affecting you or any member of your party at the time of Booking, and in any event before consuming any food or drink provided by us or by our on-site partners. Where a condition arises or changes after Booking, you must tell us as soon as reasonably possible.

14.3 While we will use reasonable efforts to accommodate allergies, intolerances and dietary requirements that you have notified to us, we cannot guarantee an allergen-free environment. Food and drink are prepared in kitchens and served in areas where allergens (including but not limited to nuts, peanuts, gluten, dairy, eggs, soya, shellfish and other common allergens) are present, and we cannot rule out the risk of cross-contamination.

14.4 We are unable to guarantee that any particular dish, ingredient or product is free from any specific allergen. If you have a severe allergy or a medical condition, you are responsible for taking appropriate precautions, including checking the suitability of any food or drink before consuming it and carrying any medication you may require (for example, an adrenaline auto-injector).

14.5 We do not accept liability for any adverse reaction, illness or injury arising from allergies, intolerances, dietary requirements or medical conditions that have not been notified to us in accordance with clause 14.2, or where you have chosen to consume food or drink notwithstanding the risks described in these Terms. Nothing in this clause limits or excludes our liability as set out in clause 15.1 (Liability) for death or personal injury caused by our negligence.

15. Liability

15.1 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

15.2 Subject to clause 15.1, our total liability to you arising out of or in connection with your booking is limited to the total Price you have paid to us for that booking, and we are not liable for any indirect or consequential loss, or for losses such as travel, flights, event tickets or other arrangements you have made, which you should protect through insurance.

15.3 We are not liable for loss of or damage to your personal belongings save to the extent caused by our negligence. You are responsible for keeping your belongings secure.

15.4 You agree to indemnify us against claims, costs and losses we suffer arising from your breach of these Terms or the acts or omissions of you or your party, except to the extent caused by our negligence or breach.

15.5 Where parking is provided, you may park only in the designated areas and in accordance with any signage and the directions of our staff. Any vehicle, together with its contents and accessories, is brought onto and left in our car park, or anywhere on our site, entirely at your own risk. To the fullest extent permitted by law, we are not liable for any loss of, or damage to, any vehicle or to any property left in or on it, however caused, save to the extent caused by our negligence. This clause does not affect your rights under clause 15.1.

15.6 Some services, activities, and facilities may be provided by independent third parties. Your use of any third-party service, activity, or facility is at your own risk and is subject to that provider’s own terms and conditions. We are not responsible or liable for the acts, omissions, products, or services of any third party, save to the extent caused by our negligence and subject to clause 15.1.

15.7 You are responsible for any damage to, or loss of, the Accommodation or its contents caused by you or your party, beyond fair wear and tear, and we (or, for a third-party property, the owner) may charge you the reasonable cost of repair or replacement.

15.8 We take a refundable damage deposit of £200 per booking. Provided the Accommodation is left as you found it, the full amount will be returned to you within 7 days of the end of your stay, less any deductions for damage, loss or additional cleaning. We will give you reasonable evidence of any deduction.

16. Tickets and services supplied by third parties

16.1 We supply Accommodation and the services described in these terms. We do not supply, sell, resell, broker, arrange or guarantee tickets, passes, wristbands, hospitality packages or admission of any kind to any event, including any festival, sporting or cultural event with which the Accommodation is associated with, located near, or used in connection with. As set out in clause 9.2, your Accommodation is a separate service from any such event, and your booking with us gives you no right of admission to it.

16.2 You may ask us to put you in touch with a ticket agent, hospitality provider or other supplier, or we may tell you that such a supplier exists (each a “Third Party Supplier”). Where you ask us to do so, or where you otherwise consent, we may pass your contact details to a Third Party Supplier so that they can contact you directly. We do this only at your request or with your consent, as a courtesy. We receive no commission, fee or other benefit from any Third Party Supplier for doing so.

16.3 In making an introduction we act solely as an introducer. We do not act as the agent, sub agent, reseller, retailer, distributor or representative of the Third Party Supplier, and the Third Party Supplier does not act as our agent. We have no authority to bind the Third Party Supplier and it has no authority to bind us. We do not receive, hold or handle any money on behalf of a Third Party Supplier, and you must never pay a Third Party Supplier through us.

16.4 We do not recommend, endorse, guarantee or warrant any Third Party Supplier, or the quality, reliability, suitability, availability, price or legitimacy of what they offer (the “Ticket Services”).

16.5 Any contract for tickets or other services that you enter into with a Third Party Supplier is made directly and exclusively between you and that Third Party Supplier, on their terms of business. We are not a party to that contract. Before you contract with a Third Party Supplier or pay them any money, you are responsible for satisfying yourself as to their identity, standing, financial position, insurance and suitability, and for reading and understanding their terms, including their cancellation and refund policy and the consumer protections, if any, that apply to your purchase.

16.6 We give no warranty, representation, guarantee or undertaking of any kind, whether express or implied, that a Third Party Supplier will supply any ticket or other service; that any ticket supplied will be genuine, valid or sufficient to gain admission; that any ticket will be supplied at any particular price, in any particular location or by any particular date; or that any Third Party Supplier is solvent, licensed or authorised. Any information we give you about the availability, likely price or nature of tickets is passed on in good faith as general information only, is not a quotation, offer, estimate or promise, and must not be relied upon.

16.7 To the fullest extent permitted by law, we are not liable to you, or to any of your guests or invitees, for any loss, damage, cost or expense of any kind, whether direct or indirect, arising out of or in connection with an introduction made under this clause 16 or with any dealings between you and a Third Party Supplier. This includes, without limitation, where a Third Party Supplier fails to supply tickets or other services at all, supplies them late, supplies tickets that are invalid, cancelled or that do not grant admission, withdraws, cancels, ceases trading or becomes insolvent, misdescribes what it is selling, increases its price, acts dishonestly or fraudulently, fails to make a refund, or misuses your personal data after it has been passed to it.

16.8 You are responsible for complying with the event organiser’s own ticket terms. Tickets for some events are personal to the named holder and may not be resold or transferred other than through the organiser’s official channels. Tickets obtained outside those channels may be cancelled or refused entry, and we have no liability if that happens.

16.9 For the avoidance of doubt, none of the matters described in clause 16.6 or 16.7 entitles you to cancel your booking with us, to any refund of the Price or any part of it, to any reduction in the Price, or to any credit or transfer. Your booking with us remains payable in full in accordance with these terms, whether or not you obtain tickets to, or attend, the associated event.

16.10 Where we pass your contact details to a Third Party Supplier, we do so on the basis of your consent, recorded at the point of enquiry or booking. Once your details have been passed on, the Third Party Supplier is an independent controller of that data and is responsible for its own use of it. Our own use of your personal data is described in clause 22 and in our privacy policy.

16.11 Not obtaining tickets does not entitle you to cancel your booking or to a refund.

16.12 This clause is a material term of your contract with us and continues to apply after your booking has ended.

16.13 Nothing in this clause 16 limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be limited or excluded. Nothing in this clause 16 affects any rights or remedies you may have against the Third Party Supplier itself, and this clause does not seek to limit the statutory rights of a consumer.

17. Occupancy, check-in and check-out

17.1 The Accommodation may only be occupied by the number of guests stated in your booking, up to the maximum permitted. Sub-letting, parties and events are not permitted without our prior written consent, and (for residential properties) may be restricted by the owner or local rules.

17.2 Check-in and check-out dates and times are detailed to you in pre-arrival email communications. Late arrival or early departure does not entitle you to a refund. Please tell us in advance if you expect to arrive late; in the case of a no-show your booking may be treated as cancelled under clause 6.

17.3 The minimum age to make a booking is 18. Guests under 18 must be accompanied by a responsible adult.

Knebworth 2027 Accommodation Age Restrictions (per Ticketmaster terms):

• Under 14s: Not permitted
• Under 16s: Must be accompanied by an adult (18+)

17.4 Your Booking is personal to you and the guests named in it. You may not sell, resell, transfer, assign, or otherwise dispose of your Booking, or the right to occupy the Accommodation, to any other person without our prior written consent. Any Booking that is sold, transferred, or advertised for resale without our consent may be treated as void, and we may cancel it and refuse admission or occupancy without refund.

18. Facilities we provide

18.1 We may provide facilities such as toilets, showers, Wi-Fi and entertainment. The availability of particular facilities is at our discretion and may vary by location and Accommodation type. We will not reduce facilities in a way that materially affects your stay without offering a reasonable alternative.

19. Prohibited items and activities

19.1 For the safety of all guests, the following are not permitted in or around temporary accommodation: open fires, stoves, candles or other naked flames; barbecues of any kind; gas cylinders or canisters other than those supplied or approved by us; portable generators; fireworks and sky lanterns; high-power electrical equipment; the use or operation of drones or other unmanned aircraft on or above our site, without our prior written consent; and any illegal items or substances. Additional restrictions may apply at specific sites or properties and will be notified to you.

19.2 At our Pop-Up Camp sites you may not bring your own alcohol onto the site. Bags may be checked on arrival. Any alcohol found will be held securely and returned to you when you leave. We are not responsible for loss of or damage to any alcohol held under this clause, save to the extent caused by our negligence.

20. Termination and banned persons

20.1 We may end your stay and require you and your party to leave, without refund, if you seriously or repeatedly breach these Terms, behave in a way that is unsafe, unlawful or unacceptable, or cause a risk to people or property.

20.2 Either party may terminate the agreement where the other is in material breach of it. We may refuse a booking from, or ban, any individual at our reasonable discretion.

21. Complaints

21.1 If something is not right, please tell us during your stay so we have the opportunity to put it right. If we cannot resolve it, please contact us in writing at enquiries@thepopupcamp.co.uk within 14 days of your departure and we will respond within 14 days.

22. Data protection and privacy

22.1 We process your personal data in accordance with applicable data protection law (including the UK GDPR and, where relevant, the EU GDPR) and our Privacy Policy, available at https://thepopupcamp.co.uk/privacy-policy/. Please read it to understand how we collect, use and protect your information.

23. Photography

23.1 We may take photographs or film at our sites for promotional purposes. If you do not wish to appear, please let a member of our team know and we will use reasonable efforts to accommodate your request.

23.2 You may take photographs and video for your own private, personal, and non-commercial use. Professional photography, filming, or recording (meaning any photography, filming, or recording that is intended or used for publication or for any commercial purpose) is not permitted anywhere on our site without our prior written consent. We may attach conditions to any consent we give, and may require you to stop and to delete any material taken without it.

24. Governing law and jurisdiction

24.1 These Terms and any dispute arising out of them are governed by the laws of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction.

24.2 If you are a consumer resident outside England and Wales, you may benefit from mandatory protections of the law of your country of residence, and nothing in these Terms affects rights that cannot be excluded by that law.

25. General

25.1 Entire agreement. These Terms, together with your booking confirmation, form the entire agreement between us and supersede any previous agreement or understanding.

25.2 Changes to these Terms. We may update these Terms from time to time. The Terms that apply to your booking are those in force at the date we confirm it.

25.3 Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force.

25.4 Assignment. You may not transfer your booking to another person without our written consent. We may assign or subcontract our obligations provided this does not adversely affect your rights.

25.5 Interpretation. Headings are for convenience only. References to writing include email.